Phocus Freezes if Capture Initiated from software while camera in standby?

[Chris Crumley]

If H2/39CFH is tethered to MBPro 2.16GHz OSX 10.5.3 using Phocus v1.0 initiating Capture from software and the camera has gone into Standby (max delay going into Standby can be set is only 30 secs?), Phocus freezes with spinning color wheel. Can only recover by Force Quit and resetting Job Info, Shoot folder navigation, etc.

Anyone else having similar problems?

[Chris Crumley]

Allow me to modify this post....
Phocus will shoot one frame just fine. Then, shooting a second frame (doesn't matter if H2 has gone to Standby) from the application, the spinning color wheel starts and Phocus seems to freeze. However, if it just sits with the spinning color wheel for 2-3 minutes, the camera does the capture, then Phocus "unexpectedly quits."

So, Phocus doesn't work for me. Back to FC. 4.8.6 seems fine.

[Matt Crawford]

Hi Chris,

I will install Phocus on the MacBook Pro and test it with H3D 31 on Tuesday and let you know if the same issue pops up. Were you connected the to the MacBook using firewire 400?
Matt

[JoSayer]

Just tried here and it seems to work from standby.  :-/

Did you update everything to the latest firmware from 486?

Jo S

[mauro risch]

Just shot tethered yesterday. MBP 2.33 2 duo, OS 10.5.3 and Phocus 1.0. Everything working. Slowly, but working.
From standby works fine. Processing the files to Tiff though, surprisingly fast.

[Chris Crumley]

Thanks for the feedback. This is quite strange with Jo and Mauro working.
yes, FC 4.8.6 updated the H2 firmware
FC 4.8.6 is working great
OSX 10.5.3 is working for Mauro with MBP, so the OS shouldn't be the culprit
Matt, cable is a new Granite FW400-FW800. The FW400 comes out of MBPro to 24" monitor and out of the back of monitor to CFH39. I'll try FW800-FW800 direct today.

It's a puzzle.

[Chris Crumley]

First exposure after starting Phocus is a normal exposure. All is fine.
The system doesn't really "Freeze", it gets the spinning color wheel for 2 minutes then does the 2nd capture. Same for 3rd capture of the session and so-on.

I changed the cable to a direct Belkin FW800-FW800, no change

Also changed the cable to a direct Granite FW400-FW800, no change

System is a MBPro 2.6 GHz Core 2 Duo with 4GB DRAM; OSX 10.5.3

It's still a puzzle.

[NickT]

Hi Chris
As Matt said we haven't seen this (just back from PMA Brisbane and we shot with Phocus for 3 days without seeing this). We'll do some testing today to see if we can replicate. Might be worth creating a test user account on the computer and see if the problem still exists.
Nick-T

[Matt Crawford]

Hi again Chris,

Tried to recreate the issue you had, I used HD3 31 tethered to MacBook Pro 2ghz 10.5.2 via firewire 400.
Set the camera to go into standby after 5sec and captured from the laptop, didn't come across  any issues.

Did notice the camera wouldn't go into standby after the latest firmware update until I removed the battery grip.

Hope you can find / fix the problem.

Matt