Sending the camera to Denmark

[mauro risch]

I'm about to pack the H2D-39 to be sent to Denmark.
It stopped shooting tethered and to card.
Probably the firewire connection went down.
Red light in the back, all times.
What should I send with the camera and back?
Send it through the dealer?
Anybody with any advise?
Papers, forms, invoices?
Thanks.

Mauro

[NickT]

Mauro
Your dealer will need to get an RMA (returned merchandise authorisation) from Denmark before you send it off (through the dealer).
Nick-T

[mauro risch]

Thanks Nick,

How do I get this?

Cheers,

Mauro

[jeff.grant@pobox.com]

Mauro,

+61 2 9552 8300 and ask for Colin Johnston, or Kennedy in Melbourne. Colin will sort it out. Its much better talking to the organ grinder.

[mauro risch]

Nick,

Just got everything from the guys at CR Kennedy in Melbourne.
Damon was great. I'm pretty impressed with the customer support.
Thanks mate.
Cheeers