Hi
I updated my camera to 1.51.1 and now it's acting crazy, i'm setting it on manual but can't change the speed or the aperture.
any help ?
Me too. Also I've got the no card error. And everything freeze.
I feel like a beta-tester.
I downgraded to 1.15.0 and things went to back to normal. However, the aperture dial (in the front) is not functioning smoothly like before.
I highly recommend not to install the last X1D firmware (v1.15.1) I installed this last version on my X1D on Friday and I do have now more issues with my camera. Every 4-5min, the camera is now rebooting itself and says that the memory is Full. Every time it happens, I have to manually reboot the camera to fix it . The self timer is also having issues that I did not had before. It stop erraticly in the middle of the countdown. I have to press again the shutter to make it move again. I had the most frustrating photo shoot session today for a customer. Hasselblad need to really work seriously on fixing issues with the X1D. This camera is just not ready for the market.
Quote from: Neimad on June 05, 2017, 07:50:43 AM
I highly recommend not to install the last X1D firmware (v1.15.1) I installed this last version on my X1D on Friday and I do have now more issues with my camera. Every 4-5min, the camera is now rebooting itself and says that the memory is Full. Every time it happens, I have to manually reboot the camera to fix it . The self timer is also having issues that I did not had before. It stop erraticly in the middle of the countdown. I have to press again the shutter to make it move again. I had the most frustrating photo shoot session today for a customer. Hasselblad need to really work seriously on fixing issues with the X1D. This camera is just not ready for the market.
Agree. The camera is not ready for us customers. I hate the fact spending this kind of money and need to get back to Sony for my backpack and P1 for studio work for living. They need to get their act together or I'll put my 4116 and lenses for sell. Or get a refund due to a non functional equipment.
Just for this reason, as isn't just Hasselblad but other manufactures often release mini updates that don't work, I always wait to install updates until I hear is all ok. Is unfortunate Hasselblad did not test this update fully. So, I won't be updating until next major firmware release since mine is working fine. But hope they will take this version down from their support page before more owners are bit. I suggest all that have updated revert back. At least that is something you can do. Some manufacturers don't give you that ability.
checked all functions with 1.5.1, no problems here. don't know what are your problems...
I still wonder if these people just have too slow or faulty SD cards, which has been my experience when I first purchased. Would like to know what brand and model of SD card they are using.
A number of people are reporting problems with the firmware update. I updated as soon as I heard about it and took 300 exposures today without a problem (surprising since the No Card Error is not the only problem I have encountered - i.e. no demands for system resets or freezes). So are all X1Ds created equal or are some, to reference George Orwell, created more equal than others? I do think that Hasselblad should do better to address its users - first as to what is going on with firmware improvements and then, my personal concern, the likely availability of the H adapter. Still, I have had this camera for some 2 or 3 months and, some irritating bugs aside, it is still what I wanted and I still think it is fantastic. But communication does seem to be a problem. Having invested a significant amount of money into a system which still clearly has some teething problems I really do think that Hasselblad should break their silence and explain what the problems are and what they are doing to rectify them.
I'm using the same SD cards that I was using before with the X1D and that I'm using with other of my cameras (Canon 5d Mark IV, Leica MM)
One of these SD cards was actually provided with the X1D (16GB Extreme Pro 95MB Sandisk)
I had the SD card issue before to upgrade to this latest firmware and I still have it even more often with this new upgrade.
I do have also a new issue with the self timer which stop erratically in the middle of the countdown.
The camera is also now freezing and rebooting itself very frequently when I didn't had this issue before.
Like pflower says, I'm wondering if all X1Ds are made the same. I was working in the past for a large OEM and it's very frequent to buy the same component from different vendors. There are supposed to be made under the same specs. but small differences could be a nightmare when you need to work on the firmware. And very often, small manufacturers don't have the privilege to procure always from the same vendor as they don't have the volumes to leverage during negotiations. As a result, they have to procure from different vendors based on availability. The SD card issue could come from a controller that could be from a different vendor depending on the X1D production batch.
Using same card and no problems on the previous firmware. Just throwing out some ideas. Perhaps set the camera settings back to default factory settings and see if still acting up. Reformat the card. etc. If still acting up, I would ask for a replacement.
The factory reset is a good point. I will try this tomorrow.
I've updated to 1.15.1 two days ago. So far w/o problems, knock on wood.
It's an interesting question why different X1Ds seem to behave differently...with identical firmware.
FYI, I'm using the SanDisk 95/90 Extreme Pro's as well. I did see the no card error sporadically with the previous firmware version 1.15.0 as well, and the occasional lock-ups only fixed by a battery removal. However, so far so good since the upgrade, but I did not use it extensively yet.
My gut feel was that previous hick-ups were temperature related, the camera froze 3 times in a long afternoon session, but never since.
This is my first medium format camera, but I own several high-end FF cameras from different vendors. It's certainly an experience in humility, as good as the IQ results are. Consumer and Pro cameras alike with that kind of instability would have been returned in drones to say at least. The X1D is for an acquired taste at this point in time at least, shall we say?!
I hope and trust the engineers in Sweden will sort this out. I will enjoy my quirky yet wonderful camera but will certainly be hesitant to invest further until this system becomes a stable platform.
This update is ridiculous!! Can't change my f stops....exposure comp, etc with wheels. Numbers go crazy fluctuating all over the place. I tried down grading and same thing happened with firmware that had previously worked fine. So re upgraded again to current firmware and camera still goes crazy. This is unacceptable with a camera that costs what the X1D does! I use Sandisk 64 GB Extreme Pro cards. Get with this Hasselblad and fix!!!
Eleanor
Upgraded to 1.15.1. First camera I've ever had that actually froze on me. Amazing!! Back display still showed previous information, but the whole camera just froze up. Had to pull the battery out to get it working again.
Upgraded to 1.15.1 four days ago. No additional problems.
Waiting for the upgrade that makes the camera less quirky. Hopefully polished. The handling has the potential to eventually shine.
Hi all,
We have noted that a few of the X1D owners have experienced firmware issues caused by the recent 1.15.1 firmware update and our developers are currently investigating this.
For those experiencing this problem, we kindly ask you to immediately get in touch with us at customersupport@hasselblad.com or call +4631102460, to find the root cause.
Best,
Hasselblad Product Management
One issue I currently have with 1.15 is the "No Card" error message. The pdf Read Me states that with the 1.15.1 update this release will address that problem. Great. But at the moment I am currently a wee bit hesitant to download the new firmware due to the problems that many of you are encountering.
However, I did take the time to read the Read Me pdf file for the new download, and wanted to bring this to the attention of those of you that had issues after downloading.
The Read Me pdf states
"Note: Once the update is completed you must remove and reinsert the battery."
For those having a problem, did you actually do this step? If not, you might try it.
Given the many problems reported here I got concerned and went outside tonight for an evening fun session until the cows came home - literally, see attached. I shot mostly aperture priority and full manual with V 1.15.1 loaded. No problems whatsoever, everything worked, no crashes. I guess I got lucky with the upgrade. Hopefully everyone can fix their issues. Good luck.
All shots OOC JPEGs - no time for processing tonight.
I initially had severe issues with the upgrade, but I've reverted to 1.15 and then reinstalled 1.15.1, and my camera seems back to normal now.
Quote from: eleanorbrown on June 07, 2017, 06:42:31 AM
This update is ridiculous!! Can't change my f stops....exposure comp, etc with wheels. Numbers go crazy fluctuating all over the place. I tried down grading and same thing happened with firmware that had previously worked fine. So re upgraded again to current firmware and camera still goes crazy. This is unacceptable with a camera that costs what the X1D does! I use Sandisk 64 GB Extreme Pro cards. Get with this Hasselblad and fix!!!
Eleanor
Any update?
i guess they are working on it. Thats what i got on my email:
Thank you for reaching out to us.
Please accept our sincere apologies for the inconvenience.
Unfortunately, we cannot give you a real estimation for solving this issue, but please be assured that testing of camera Firmware 1.15.1 is high priority for us at the moment and we are doing our best to minimize this time as much as possible.
Best regards,
The Hasselblad team
I've now updated to 1.15.1, and all seems to be well. I DID remove the battery after the install, and then reinserted it. I have not seen the "No Card" warning since the install, so it appears that the update is doing what it's supposed to do.
I was using today the X1D with the firmware version 1.15.1 for a two hours photo shoot. I had exactly the same issues as last week: camera rebooting itself every 5min and showing "No Card".
I tried to do more observations than last week to identify what could cause the issues.
First observation, is the fact that this is now summer in NYC and I'm using the camera for the first time under higher temperatures (around 30-35C under the sun today)
The issues are actually happening after using continuously the camera for about 20-25min. The X1D body become very warm and the camera start to reboot itself and show the "No Card" error.
The highest temperature is observed around the tripod mount. The grip becomes warm too but It could be because of the handling. I don't have a thermal camera. So, unfortunately, this is very subjective observations.
As a test, I stoped using the camera long enough for the body to come back to lower temperatures. I started to use it again with no issues for around 20min before the "No Card" came back.
I have two questions for the other X1D users:
1. Does your X1D body become warm after using it for some time?
2. For the ones with no issues, could you try to run continuously the camera for 20-25Min (viewfinder or live view) and confirm if your X1D body becomes warm and if the "No Card" error appears
Quote from: Neimad on June 11, 2017, 03:37:16 PM
I have two questions for the other X1D users:
1. Does your X1D body become warm after using it for some time?
2. For the ones with no issues, could you try to run continuously the camera for 20-25Min (viewfinder or live view) and confirm if your X1D body becomes warm and if the "No Card" error appears
1. Yes, my camera gets quite warm with continuous use.
2. I will run this test today.
Quote from: Neimad on June 11, 2017, 03:37:16 PM
I have two questions for the other X1D users:
1. Does your X1D body become warm after using it for some time?
2. For the ones with no issues, could you try to run continuously the camera for 20-25Min (viewfinder or live view) and confirm if your X1D body becomes warm and if the "No Card" error appears
Neimad - Ok. I've run my camera about an hour now, taking about 30 shots, plus playing with the previews, going into various menus, changing things around, and just auto-focusing on different subjects. All for the sake of keeping the camera "active" & "busy" over this time period.
My results are good for me, but not helpful to you, unfortunately. I had no issues whatsoever, and no No Card alert. My camera is just a wee bit warm, but nothing to be alarmed about.
I DO have a glitch, however, which is not related to 1.15.1, for which I will post a new thread.
Any update?
unfortunately no. i stopped using the dials, now i use only the screen to control the camera.
Did you try reverting back to the previous version?
yes couple of times, unfortunately once you update the camera will always misbehave. we need a fix, actually this camera seems like a pre-release version. It needs a firmware update urgently.
Have to wonder how some of us ended up with pre release copies of the X1d and others not. Did some camera stores sell their pre release demo versions? I don't think mine is, so far so good. If you think you have a pre release, should ask for a replacement. Was not a finished product yet.
I downgraded my camera to the previous version but I still have issues with the camera rebooting itself. The issue happen when the camera is very warm after using it for 20-25 min. It happens even more if I use intermittently the camera and put it in my bag between the shots. Being in the bag, the temperature increase very quickly.
@Imagecrazy: I'm also thinking that some of us ended with pre-release of the product or at least with very different hardware releases. Otherwise, I do not understand why some of us are having so much issues unresolved by firmware and not others.
The question is there a way to check when our camera has been produced? Is it coded in the Serial Number? (like it was with the V serie)
I had issues with this firmware too but seems solved. I flashed 1.15.1 a second time over 1.15.1 and everything seems to have sorted itself out. I left the camera on for about 5 mins after the update completed (not by intention but because I was focusing on editing some images on the computer) -- not sure whether this made a difference too.
Not sure whether it will work for you, but thought I share.
I did not update to the 1.15.1 firmware and the issues with the dials not controlling the f-stop, shutter speed and even the focus point cropped up on my camera last week. So unless my X1D was able to absorb the new firmware issues by Osmosis, I don't think this is just a firmware issue. I have one of the early 4116 versions that came to the US. Hasselblad support had me send a video of the issue. They are now closed for the holiday. I hope to hear something next week. Fortunately, I only have the issues with the dials. My camera is not freezing or rebooting. That seems to be exclusive to the new firmware release.
Just for reference, I am on 1.15.0, I haven't had any issues with the no card error, so I didn't upgrade to 1.15.1
I did a reset to default settings - no help
I did a factory firmware reset per directions form HB service - no help
I tried A/S/M modes, no difference, dials do not work properly
I tried no lens on the body - not fixed
I tried different lens on the body - not fixed
So whatever is causing this can't be fixed by current firmware. The fact that the issues appeared over time after the camera worked fine for months, has me thinking there is a hardware failure. Some type of position sensor for the dials is not working correctly. There can be multiple scenarios for this. Only some of us have defective parts and they fail at about the same number of hours. Or all the parts are effected and those of us having the issue are just seeing early life failures. Or some version of in between. Although frustrating, HB is responsive and I'm hoping they can get to root cause and corrective action quickly. Summer months aren't going to help. Many Europeans take 3-4 weeks at a time off in the summer.
I have issue of the SD card. Sometimes it showed memory full or card speed is too slow when I am using Lexar SD card. I need to reboot or remove the battery. Second, if the SD card is empty and you accidentally press the preview button, it showed "No image, half press back to LV" but you just can't back to LV, you need to remove your battery.
Compared to many others my X1D is behaving pretty reliably. However I do occassionally get a No Lens Attached error at times when I haven't changed lenses or otherwise messed with the attached lens - in fact I only have the 45mm at present so can't change it.
What I have just noticed in Lightroom is that the metadata for the files made with the X1D show that the vast majority of them were made with an unknown lens and approximately only 1/5th are stated as having been made with the XCD45mm - so there appears to be a bit of a problem in recognising what lens is attached to the camera and indeed whether or not it is attached.
Anyone else getting the same problem?
Quote from: Imagecrazy on June 27, 2017, 01:05:06 AM
Have to wonder how some of us ended up with pre release copies of the X1d and others not. Did some camera stores sell their pre release demo versions? I don't think mine is, so far so good. If you think you have a pre release, should ask for a replacement. Was not a finished product yet.
I don't think it's so much that some of us have a pre-release camera, it's more likely that some of us have a camera at a different revision level. Manufactuers will change parts and suppliers as part of their ongoing operations. Sometimes an equivalent part that is less costly is substituted after initial production begins. Also many parts are dual sourced. So some of us could have a camera with a competent from supplier A and others with the same component from supplier B. The camera design intent is identical, but if one of the two suppliers has a latent quality defect, it only shows up for the unfortunate customers with the bad part.
Quote from: pflower on July 02, 2017, 09:13:12 PM
Compared to many others my X1D is behaving pretty reliably. However I do occassionally get a No Lens Attached error at times when I haven't changed lenses or otherwise messed with the attached lens - in fact I only have the 45mm at present so can't change it.
What I have just noticed in Lightroom is that the metadata for the files made with the X1D show that the vast majority of them were made with an unknown lens and approximately only 1/5th are stated as having been made with the XCD45mm - so there appears to be a bit of a problem in recognising what lens is attached to the camera and indeed whether or not it is attached.
Anyone else getting the same problem?
I don't think Lightroom has support for this lens just yet. They'll probably add it in some upcoming release. I'm just happy they have support for the camera itself!
All of us are having challenging situations with the X1-d and that is likely to continue, it is a tricky and unpredictable camera; yet it produces wonderful images. Firmware issues not forgotten, the internal camera heat issue is likely to rear it's ugly head in the future as the sensor suffers heat damage. This is a remarkable camera that pushes the limits and the cost will ultimately be born by the purchaser. Hasselblad has not more secure future than the X1-d. Let us hope that we are not merely rearranging the deck chairs on the Titanic.....
Ted I hear you on the Titanic analogy and I absolutely don't think that's the case. I do think that Hasselblad need to resolve these firmware issues...
New firmware 1.17.0 for X1D and H6 cameras is out.
Thanks, for notifying us of the latest firmware. Since mine has no issues, knock on wood, will wait to update once I hear it is behaving. I never did the 1.15.1. What happened to 1.16??
By the way, had a long shoot yesterday, close to hour and a half with camera on most of that time, carrying it in hand. Didn't notice any heat issues at all. Is it possible this is a battery issue with some experiencing over heating since not all batteries are from the same source? I have 3 batteries. Some I have noticed heat up and some not. I might mark them on bottom and track this.
I just did the 1.17.0 update, I'm sorry to report that it is absolutely of no help, and the problem mentioned here still the same.
Which problem?
sorry, I meant "problems". to be quite fair, I only noticed front and rear dial problem.