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Main Board => Flexcolor, Phocus, and other software. => Topic started by: Beever11 on June 24, 2017, 02:33:02 PM

Title: Phocus mobile color problem. Need help! (SOLVED)
Post by: Beever11 on June 24, 2017, 02:33:02 PM
Has anyone got the same problem when using Phocus mobile to view or transfer the picture. I got the color of the subject out of it place when viewing the image and it will be ok if I zoom in. Happened every image and when I transfer the image to my IPad or iPhone the color still got out of it place that it should be. Or am I doing something wrong here?

Ps camera x1d.
Title: Re: Phocus mobile color problem. Need help!
Post by: Beever11 on June 24, 2017, 02:36:05 PM
Good when zoom in.
Title: Re: Phocus mobile color problem. Need help!
Post by: NickT on June 26, 2017, 08:39:48 AM
With Phocus at lower viewing %s you are looking at a preview rather than the final image so I suspect your issue is with the previews not the RAW image.
Title: Re: Phocus mobile color problem. Need help!
Post by: carstengp on June 28, 2017, 06:40:11 PM
It's a known firmware issue which will be fixed in the next release
Title: Re: Phocus mobile color problem. Need help!
Post by: Beever11 on July 04, 2017, 01:32:21 AM
Hi Nick
Quote from: NickT on June 26, 2017, 08:39:48 AM
With Phocus at lower viewing %s you are looking at a preview rather than the final image so I suspect your issue is with the previews not the RAW image.
. If that  is just the preview then why when I saved the picture into my IPhone within the Phocus mobile apps. The picture still gets the color misplaced issues. If that is the case so that is means I can't save the image directly from Phocus mobile to the iOS devices?
Title: Re: Phocus mobile color problem. Need help!
Post by: carstengp on July 13, 2017, 12:04:21 AM
Quote from: Beever11 on July 04, 2017, 01:32:21 AM
Hi Nick
Quote from: NickT on June 26, 2017, 08:39:48 AM
With Phocus at lower viewing %s you are looking at a preview rather than the final image so I suspect your issue is with the previews not the RAW image.
. If that  is just the preview then why when I saved the picture into my IPhone within the Phocus mobile apps. The picture still gets the color misplaced issues. If that is the case so that is means I can't save the image directly from Phocus mobile to the iOS devices?

What you are currently able to share via Phocus Mobile is the preview only. And do try to upgrade your camera to firmware 1.17 which should take care of the color offset issue
Title: Re: Phocus mobile color problem. Need help!
Post by: Beever11 on July 13, 2017, 02:07:42 AM
Quote from: carstengp on July 13, 2017, 12:04:21 AM
Quote from: Beever11 on July 04, 2017, 01:32:21 AM
Hi Nick
Quote from: NickT on June 26, 2017, 08:39:48 AM
With Phocus at lower viewing %s you are looking at a preview rather than the final image so I suspect your issue is with the previews not the RAW image.
. If that  is just the preview then why when I saved the picture into my IPhone within the Phocus mobile apps. The picture still gets the color misplaced issues. If that is the case so that is means I can't save the image directly from Phocus mobile to the iOS devices?

What you are currently able to share via Phocus Mobile is the preview only. And do try to upgrade your camera to firmware 1.17 which should take care of the color offset issue

Thank you for your info will try the new fw.

Updated !  Problem solved with the new X1d fw. Thank you everyone