Ive been a Hasselblad user for over 15 years (probably since the beginning of Hassleblads adventures into Digital) and now Ive hit a wall of dissatisfaction. My sensor has failed yet again its the 3rd time now. The first two times Hass fixed it FOC due to the fact they new they had a problem with the batch of chips they had but now on this occasion they want to charge me 6000 euros for the kudos of using their cameras but why would I do that ? since Ive already thrown over 10,000 euros at Hasselblad over the years. I thought my Hass was for Life but sadly I'm realising that this is not the case
They have closed my case file and they wish me to go away. Has anyone a solution? Especially of how I should be approaching Hass because I'm a reasonable person I just want them to come up with a better resolution
Its probably more than 10K I was being conservative ....its H5D body in great condition only used as a studio camera and 50C digital back.........so age wise probably over 6 years .....time seems to fly these days .......defo out of warranty.
I was talking to a Hasselblad rep and he told me of the problems Hass were having with the batch of chips ( the image goes to a solid pink)
So I was hoping I'd get more of a sympathetic response from Hass
In response to when it happened last ......it was probably 2 years ago but it does seem to occur every 2 years