Is anyone also experiencing problems with the front and rear dials? When I turn them, either directions, the numbers (aperture or shutter) jump around. Sometimes they'll go to the next stop after several clicks; sometimes they'll jump to the next stop in opposite direction.
I have not updated to the latest mini firmware (the one that fixes the no card problem). The dial problem appears to be getting worse after several months of use. I'm hoping it's not a hardware issue.
I got that issue when I tried out the demo unit from the shop. I heard several users got the same problem as well.
Yes me too, but only after the latest firmware upgrade. Downgrading didn't help.
I'm mainly using the touch screen now.
I have the issue with the dials and I haven't upgraded to the new firmware The issue just cropped up too. I've had the camera since Jan.
I've been working with HBI (US) support on this. They have been very prompt with email correspondence. They had me try the following:
1) Reset all settings. This is in the Services menu. After this reset, both wheels saw improvement. The front is almost working as it should be, only occasionally skipping a click. The rear is still jittery, but better than before. Note I have not upgraded to 1.15.1.
2) Factory reset the camera. This did not result in any changes in wheels behavior.
Could you try (1) above and see if there's any improvement? I can give you instruction for (2) as well if you want to give it a try. PM me.
I'm waiting for next firmware release to see if it makes any difference before sending the camera in for repair.
Alex
Quote from: mkerouac on June 29, 2017, 11:42:31 AM
I have the issue with the dials and I haven't upgraded to the new firmware The issue just cropped up too. I've had the camera since Jan.
Hi,
I reset factory settings. The dials still don't work. I don't see any improvement. I can set the f-stop and shutter speeds with rear screen no problem. Dials are useless. Kind of surprising, I didn't upgrade firmware. The camera was working fine for months. Only change at all was using a spare battery that finally arrived.
As as side note the front dial doesn't work when trying to change focus points either. Just jumps around.
More detail:
I did not update to the 1.15.1 firmware and the issues with the dials not controlling the f-stop, shutter speed and even the focus point cropped up on my camera last week. So unless my X1D was able to absorb the new firmware issues by Osmosis, I don't think this is just a firmware issue. I have one of the early 4116 versions that came to the US. Hasselblad support had me send a video of the issue. They are now closed for the holiday. I hope to hear something next week. Fortunately, I only have the issues with the dials. My camera is not freezing or rebooting. That seems to be exclusive to the new firmware release.
Just for reference, I am on 1.15.0, I haven't had any issues with the no card error, so I didn't upgrade to 1.15.1
I did a reset to default settings - no help
I did a factory firmware reset per directions form HB service - no help
I tried A/S/M modes, no difference, dials do not work properly
I tried no lens on the body - not fixed
I tried different lens on the body - not fixed
So whatever is causing this can't be fixed by current firmware. The fact that the issues appeared over time after the camera worked fine for months, has me thinking there is a hardware failure. Some type of position sensor for the dials is not working correctly. There can be multiple scenarios for this. Only some of us have defective parts and they fail at about the same number of hours. Or all the parts are effected and those of us having the issue are just seeing early life failures. Or some version of in between. Although frustrating, HB is responsive and I'm hoping they can get to root cause and corrective action quickly. Summer months aren't going to help. Many Europeans take 3-4 weeks at a time off in the summer.
Quote from: mkerouac on July 01, 2017, 10:57:06 AM
More detail:
I did not update to the 1.15.1 firmware and the issues with the dials not controlling the f-stop, shutter speed and even the focus point cropped up on my camera last week. So unless my X1D was able to absorb the new firmware issues by Osmosis, I don't think this is just a firmware issue. I have one of the early 4116 versions that came to the US. Hasselblad support had me send a video of the issue. They are now closed for the holiday. I hope to hear something next week. Fortunately, I only have the issues with the dials. My camera is not freezing or rebooting. That seems to be exclusive to the new firmware release.
Just for reference, I am on 1.15.0, I haven't had any issues with the no card error, so I didn't upgrade to 1.15.1
I did a reset to default settings - no help
I did a factory firmware reset per directions form HB service - no help
I tried A/S/M modes, no difference, dials do not work properly
I tried no lens on the body - not fixed
I tried different lens on the body - not fixed
So whatever is causing this can't be fixed by current firmware. The fact that the issues appeared over time after the camera worked fine for months, has me thinking there is a hardware failure. Some type of position sensor for the dials is not working correctly. There can be multiple scenarios for this. Only some of us have defective parts and they fail at about the same number of hours. Or all the parts are effected and those of us having the issue are just seeing early life failures. Or some version of in between. Although frustrating, HB is responsive and I'm hoping they can get to root cause and corrective action quickly. Summer months aren't going to help. Many Europeans take 3-4 weeks at a time off in the summer.
I've got the same problem and it has gotten worse with time. Initially, I experienced an occasional "skipping" when using the front scroll wheel. Now both wheels are erratic. Useless for changing settings. I've contacted Hasselblad and am awaiting a response. BTW, as you have demonstrated, cycling through the firmware versions doesn't help. I'm now on v1.17 and I experience the same behavior as with 1.15 and 1.15.1.
Joe
Joe,
I've sent mine to HBI to get it serviced. Might consider sending it sooner rather than later since they start vacation in Europe soon.
Alex
Quote from: rent on July 06, 2017, 08:00:54 AM
Joe,
I've sent mine to HBI to get it serviced. Might consider sending it sooner rather than later since they start vacation in Europe soon.
Alex
Hasselblad fully up to speed on the problem. It can't be fixed with software. So anyone that has the issue should contact HB service and setup a return and repair. They are expediting repairs for this issue. HB has been very responsive. I'm impressed with the speed and quality of their service organization.
May I ask, are we all expected to have this problem eventually, or just a subset of owners that got a defective part?
From what I understand, it's just s subset of early cameras, not an entire population problem.
Quote from: mkerouac on July 07, 2017, 07:46:43 AM
From what I understand, it's just s subset of early cameras, not an entire population problem.
This would require a confirmation from HB team, because i already exchanged my first X1D with a new one and it still have this problem. So maybe they can publish the serial numbers of the cameras that could have been affected by this issue. Otherwise I'm still hoping it is just a firmware issue that will be fixed soon (I'm tired of waiting honestly :( ).
Quote from: alkaabi on July 08, 2017, 05:31:24 AM
Quote from: mkerouac on July 07, 2017, 07:46:43 AM
From what I understand, it's just s subset of early cameras, not an entire population problem.
This would require a confirmation from HB team, because i already exchanged my first X1D with a new one and it still have this problem. So maybe they can publish the serial numbers of the cameras that could have been affected by this issue. Otherwise I'm still hoping it is just a firmware issue that will be fixed soon (I'm tired of waiting honestly
It is not a firmware issue. The control dials need to be replaced once the issue pops up. This is confirmed by Hasselblad. You can either try and get another replacement camera or you can send your camera in to have the dials replaced. I sent my camera in to get the dials replaced. Now I know that I will have known good parts.
When was your camera made?
Where does it show that?
Thanks.
Quote from: hcubell on July 12, 2017, 05:01:38 AM
Where does it show that?
Thanks.
I just extrapolated from the delivery date. At that time the units were hitting the US about 30-45 days after production. So a January delivery is basically a Dec build.
Mine was received June 7 this year. 4116 edition. Dials are fine. I have about 1000 shots.
Quote from: rent on June 12, 2017, 12:30:50 PM
Is anyone also experiencing problems with the front and rear dials? When I turn them, either directions, the numbers (aperture or shutter) jump around. Sometimes they'll go to the next stop after several clicks; sometimes they'll jump to the next stop in opposite direction.
I have not updated to the latest mini firmware (the one that fixes the no card problem). The dial problem appears to be getting worse after several months of use. I'm hoping it's not a hardware issue.
All,
In some cases, Firmware 1.17 does not addressed the sporadic scroll wheel issue, anyone experiencing this issue need to contact HBI Service at techsupport@hasselbladbron.com
(http://techsupport@hasselbladbron.com)
Thanks,
Eric Peterson
Field Sales Specialist
Hasselblad Bron, Inc.
I sent my X1D to the Hasselblad Assistance Center in Italy (LTR) las wednesday and i received it back yesterday with the problem solved (dial changed). Now it works 100% perfectly. A very good experience as regards the assistance, with a very fast reparation and with all the information sent to me by email.
Interesting. It seems to me that Hasselblad are really getting on top of service issues.
I am surprised by the short repair times.
It seems that the dial problem is solved at national level and not in Gothenburg.
Very good for the users!
John
My camera developed this problem too since June. I have been putting it off, but sending it in on Tuesday. Going back to Sweden for the repair as Singapore can't fix anything. Going to be out for 4-6 weeks.
As far as I know there is a repair kit made available to all the authorised repair centers.
Thanks.
Singapore is not a repair centre, I suspect. There is an authorised distributor, but nobody trained to do repairs per se. It is ok, camera might be homesick and acting up ;D
I'll shoot with some of the neglected gear while it is gone. ;)
Price of being on the bleeding edge. Hopefully Hasselblad gets quality back up soon. I have not had good experience with Hasselblad recently.
I purchased an X1D from B&H Photo on about 27 July, but returned it for a swap just three days later because of the faulty grip dials (especially the front dial). B&H was prompt about this. But alas, as luck would have it, the dials on the replacement camera were also faulty. So I returned it too, this time for a refund. Bummer, because I really love the camera otherwise.
If I can somehow find a new unit with dials that function properly, then I will promptly purchase it!
Quote from: wjcordier on August 12, 2017, 10:27:35 PM
I purchased an X1D from B&H Photo on about 27 July, but returned it for a swap just three days later because of the faulty grip dials (especially the front dial). B&H was prompt about this. But alas, as luck would have it, the dials on the replacement camera were also faulty. So I returned it too, this time for a refund. Bummer, because I really love the camera otherwise.
If I can somehow find a new unit with dials that function properly, then I will promptly purchase it!
I suggest purchasing X1D from a local dealer. While I have mostly positive experience with B&H, they also kept sending me defective units (Leica SL 90-280mm lens) after I returned one.
Quote from: galoubet on August 14, 2017, 08:36:59 PM
I got my camera body back this morning (early, 8.30am!). The scroll wheel dials have been repaired and work just fine. They feel as different as chalk and cheese compared with what they were like beforehand. Every click feels positive. Wonderful. I'm really pleased. And the turnaround was barely 3 working days from pick-up to return (5 days in total because of the weekend). As I mentioned before, I can't fault Hasselblad's service. It's just a shame their quality control is a rather naff.
Great service!
Unfortunately quality control issues aren't exclusive to Hasselblad.
The Quality Control is now the responsibility of the customers, easier and cheaper. :)
Mine went off to Sweden today. Let's see how long it takes. Initial estimate is 4-6 weeks.
My X1D came back today. About 10 day turnaround including 3 days to ship. I'm very happy with the quality of communication and the Quality of service. The dials work and feel better than when they came out of the box new. The force to move the wheels is just right.
I ordered & received a new X1D-50 from B&H last week; the front & rear grip dials on this unit function properly. I am very happy with the camera!
My X1D returned from Sweden yesterday. Turnaround time 3 weeks and a bit. A few logic boards replaced. Camera is back functioning well. 8)
I had the same problem described here. I contacted Hasselblad and got the following instructions which fixed the issue (I have the latest firmware installed):
Remove the battery from the camera and remove any SD cards that are in the camera. Remove the lens and put on the front body cap. Reinsert the battery and follow the steps below:
1. Turn the camera on
2. Press the Menu button
3. Tap the cog wheel
4. Scroll to About
5. Tap on the firmware version 5 times and a message will appear: Additional functions now available in the service menu
6. Press Menu button
7. Tap the cog wheel
8. Scroll to Service
9. Scroll down and tap on Scroll Wheel Handling
10. Change the setting from Original to Adjusted.
Those instructions were provided by Hasselblad service U.S.
Quote from: galoubet on September 16, 2017, 01:02:42 AM
You can do all those things without removing the lens, battery and cards. So I wonder why it was necessary to remove them? Quite intriguing.
I would suspect that other items in the "hidden" service menu interact with the lens and card so to avoid a potential problem if miss-selected in the menu they are removed (from harms way). The Leica M8 had/has a similar menu with a number of technical items as well as the useful ones to an end user.
ChrisL,
The safe guard is the camera system can easily be returned to Default Setting in the Service Menu.
Sincerely,
Eric Peterson
Field Sales Specialist
Hasselblad
I had a similar problem with both front and back scrolling wheels
Not always, but e.g. every 6th next time 15th then 10 th click the camera would not recognize react to the click.
I have changed the scroll wheel handling from normal to adjusted with the 10 points procedure and now the problem indeed disappeared!
Well done HB, my camera does not need to make a trip to Scandinavia!
John!
That is interesting ... and confusing.
I understood from some posts that the problem is hardware-related. It seems it is not, or at least sometimes not.
So this means all X1D owners should/could make this change in the hidden menu, without harm, or is this not recommended?
I think it is indeed a hardware problem, but the sensitivity of the scrolling wheels can be changed in a way that the problem does not occur.
Quote from: siddhaarta on September 16, 2017, 06:37:59 AM
That is interesting ... and confusing.
I understood from some posts that the problem is hardware-related. It seems it is not, or at least sometimes not.
So this means all X1D owners should/could make this change in the hidden menu, without harm, or is this not recommended?
Siddaarta,
In some cases, neither firmware or the new service menu adjustment will rectify this issue; if so, please contact technical support regarding at techsupport@hasselbladbron.com.
Sincerely,
Eric Peterson
Field Sales Specialist
Hasselblad
I find it really fantastic that a HB representative is active here in this forum, and answers questions.
Well done HB! (this is my third thanks today to HB).
John
I am also very thankful for HB input, although I am not located in the US.
In my case I have the problem occasionally, nothing what bothered me, but if this will be getting worse, I am sure worried.
Problem is that I am currently in South America (bought the camera in Germany). I will be in Germany end of the year but only for a short time.
Hasselblad should be a little be more transparent on this issue if e.g. a recall is necessary.
Quote from: satijntje on September 16, 2017, 07:08:38 AM
I find it really fantastic that a HB representative is active here in this forum, and answers questions.
Well done HB! (this is my third thanks today to HB).
John
Yes we are very lucky to have Eric here, thanks Eric!
Quote from: HBIEVP on September 16, 2017, 06:58:46 AM
Quote from: siddhaarta on September 16, 2017, 06:37:59 AM
That is interesting ... and confusing.
I understood from some posts that the problem is hardware-related. It seems it is not, or at least sometimes not.
So this means all X1D owners should/could make this change in the hidden menu, without harm, or is this not recommended?
Siddaarta,
In some cases, neither firmware or the new service menu adjustment will rectify this issue; if so, please contact technical support regarding at techsupport@hasselbladbron.com.
Sincerely,
Eric Peterson
Field Sales Specialist
Hasselblad
I had an issue today while I was shooting. All of a sudden neither dial worked at all.... no response when turning either one, no matter how much I turned them. I took the battery out and everything went back to normal after that.
Is this an indication of impending issues with the dials, or was that simply a fluke completely in the firmware?
Same problem here, have not chanced my camera with the firmware "upgrades". On the job I have learned to quickly release and reset the battery and push the on button, I can usually salvage the shot and change the aperture before it to late to take any shot as planned. My camera is an early USA one. I was not a beta tester.
I am the owner of a H4D-31 and have the same problem, but is not possible to follow the method mentioned above. The firmware is not updated yet. Can you please forward the version where this procedure is possible ?
Best regards
Henrik Preisler