X2d 35-75mm

X2D 35-75mm

There is another option.  Instead of waiting for the alert - I ordered the 38V from B&H on Jan 18 - backordered.  They don't charge your credit card until the item is shipped.  Mine was shipped on Feb 28, and I didn't have to fight others who were waiting for the alert.  I know they were sold out almost immediately.  If you get your lens from another source, you can always cancel your order (with B&H).

and is Maxcast a member? If so have they had there access here compromised?

Thx for the tip Eyelike - I'll do that:

Thanks Ian,
Yes I will likely be tethering for client shoots, but there may be times I will need to work faster and just be going off the screen. The contrast makes shooting contrasty scenes very difficult. I hope they do an update which allows profiles for less contrast and to calibrate the screen, unlikely though. Will just be one of those things you get used to overtime.

As far as I am aware neither Dave nor his "son" are members here FYI

At mtclearwave :
Set up an alert on the hasselblad website, and if you're not fast (like me), set up alerts at your favorite retailers too. Phone them, it worked for me the day after the announcement on the official site.

I felt that my experience in North America was good.

I've had to send in an X1D II and also an XCD 90, both for user clumsiness issues.

In both cases, upon initial email contact I received an acknowledgment within the business day.  I was asked for contact information, product failure description, and given a case number.  I shipped the item to California  ( in their original boxes ), and provided a tracking number and a photo of what I was sending. 

I received notice when the shipment arrived, followed up with a detailed quote and invoice.  Once paid, the repair was initiated, I received a notice when the work was done and further notice when shipped (with tracking number).  Later on, there was follow up with a service satisfaction survey.

As I recall total turnaround time was 3-4 weeks, the bulk of which was spent in transit (and customs at the Canada/US border).  I felt kept in the loop at all times and well taken care of.

Was it ideal having to ship to another country, and not be offered a loner?  No.  But as an amateur, there was no real impact to the work I do.  Moving forward, and with a view to professional work, I've kept the X1D II as a backup to my X2D and have pairs of lenses with similar focal lengths (e.g. XCD 38V and XCD 45P, XCD 80 and XCD 90).

Hope this helps,
Scott.

Hi guys,

I am curious about your experience with Hasselblad support and/or repair service and whether there is a difference between Europe and the States.

Thanks for your participation!