Does anyone have the same issue with the SD Door being cracked? (see the two photos attached to this post)
I actually did not know it was broken until someone else told me about it.
The door can still open and close. It actually works normally. You have to visually check it to know that it is broken.
I suspect that this is a design failure, as I don't remember having forced the Card door.
No one else has the same issue?
It seems that no one on this forum has this issue.
For your information, I opened a topic on this issue on the Facebook page: "Fan Page - Hasselblad X1D User Group"
There is already a significant number of users with the same issue. Few of them posted photos.
I attached some of these photos in this post
The defect was identified by Hasselblad as they were doing repair for the issue on the thumb wheel. They asked me to pay $347.34 to repair this piece of plastic. They told me that this issue is not covered by the warranty.
+1
The first picture does look the plastic that holds down does seem to be broken off. However, the subsequent pictures do not look the same. I looked at my own x1d in direct sunlight and while does have a slightly crooked or jagged edge shape on the molding holding the rod, it definitely is not cracked but it might look so.
Check my camera today and find the same crack but not noticeable.
The SD Card Door assembly is way too flimsy for a camera at this price point.
Superglue beats $347
I have the same crack on mine (a 4116); was there when I took it out of the box. B&H told me they'd gladly swap it out for a replacement but that there was no guarantee that the replacement wouldn't have the same issue. I figure at some point Hasselblad will fix this in production; B&H told me I have until 2/1/2018 to return the camera, so I might as well use it for a while and then return it for one without this defect.
Small thing... but it's a $9K camera so I don't think "no cracks in the plastic" is too much to ask.
Had to check mine as well. It's also broken >:(
Mine is cracked, too. Since no force has ever been applied to the door, and my camera has not been abused in any way, it has to be a design flaw. So sad Hasselblad has not recognized as such and repaired at no cost. Actually, it is extremely poor customer relations to have the gaul to CHARGE a lot of money for the repair. Having to pay shipping charges for the repair would be an insult to me. The design flaw (thin crappy plastic) should be repaired with metal and done at NO cost.
Mine is cracked, too >:(
Maybe it was intentional... not a crack but was needed to insert something, or re-fix something...??
Dittos!
New to the forum and catching up on reading. Thought I would add my voice to the chorus. On my camera the upper hinge point appears to be developing a small crack. The camera is only a few months old and I could not have opened that hatch more than a dozen times. it looks like a manufacturing defect. Possibly the rod is a bit too large for the plastic supports or the alignment of the plastic pieces is not correct and is inducing stress fractures. Just a guess.
As long as the SD Card Door continues to work I will not be looking for a repair. Hasselblad is a small company with limited resources and an owner for whom the bottom line needs to remain in the black.
Mine is cracked also. :(
Mine has crack also. Darn it! I bet was there from the start. Not good, Hasselblad! In general, the build quality is not up to Leica. Is a shame. I treat it gently. But don't think will be investing in more lenses until chicken +$#,!!! like this is fixed under warranty. Does anyone recommend glue?
Don't play around with glue.
Simply wait a few day/weeks.
I am confident that Hasselblad will come up with a solution for this problem....
John
My SD card door isn't cracked or broken but I can see how it could happen. Just a little leverage in the downward direction would likely cause a crack or break in the plastic retaining hinge part. This thread has alerted me to a potential problem and I'll be very careful when opening and closing the SD card door.
Joe
I received important news from the Hasselblad user support team related to the cracking SD door holder:
Replacement parts are being forwarded to key partners and regional distributors, so that local service can be offered in January 2018.
John
But, will it be covered under warranty or will it cost still?
Mine has same hairline crack in same location. I'm putting glue over it to stop it from getting worse.
I'm going to dispense super glue into a puddle and suck it up with an insulin needle and dispense it over the crack.
Because...
A) I can't bear shipping something this expensive in the mail.
B) The shipping charges to overnight, and insure at full value cost me $250.
*My camera is mint, no marks anywhere and never has been roughly handled. IMHO it is a manufacturing defect. Metals and plastics expand and contract with changes in temperature. With the way these bodies heat up, I'm sure it happened by itself.
Mine is cracked too. As far as I can see, the whole plastic assembly (two doors) could be easily replaced, unscrewing 3 screws.
So maybe we should ask Hasselblad to send us this part, as soon as they have one without the construction failure, so we can replace it by ourselves without sending the expensive camera to Sweden.
Jim, I would not use glue. Two reasons. One, if the glue goes anywhere other than where you intend it to go, it could cause you some problems. Second, and this is a guess, you may compromise your warranty. Attempting to make a repair may result in your having to pay for future issues. Could be wrong, and if someone knows differently, please correct me.
Quote from: siddhaarta on December 20, 2017, 08:21:16 AM
Mine is cracked too. As far as I can see, the whole plastic assembly (two doors) could be easily replaced, unscrewing 3 screws.
So maybe we should ask Hasselblad to send us this part, as soon as they have one without the construction failure, so we can replace it by ourselves without sending the expensive camera to Sweden.
Please read my posting on this page!
Quote from: satijntje on December 20, 2017, 08:19:09 PM
Quote from: siddhaarta on December 20, 2017, 08:21:16 AM
Mine is cracked too. As far as I can see, the whole plastic assembly (two doors) could be easily replaced, unscrewing 3 screws.
So maybe we should ask Hasselblad to send us this part, as soon as they have one without the construction failure, so we can replace it by ourselves without sending the expensive camera to Sweden.
Please read my posting on this page!
That's a brilliant idea!
Quote from: Imagecrazy on December 17, 2017, 03:25:23 AM
Mine has crack also. Darn it! I bet was there from the start. Not good, Hasselblad! In general, the build quality is not up to Leica. Is a shame. I treat it gently. But don't think will be investing in more lenses until chicken +$#,!!! like this is fixed under warranty. Does anyone recommend glue?
You mention that the build quality is not as good as Leica. Well I have many Leica cameras and for one the build quality of the Leica gear is very very good. As for the Leica S system, I cant say the same. I have 3 leica S lenses that all needed to be sent back to Leica for a failed AF motor. I had a S006 that had the leather outer casing peel off and lastly my Leica S007 that was only 2 months old had to be replaced due to a internal malfunction............saying all that, Leica did fix all three lenses for free, gave me a loaner lens when my last S120 lens failed and also gave me a loaner S007 while they replaced the damaged one.
I do not own a X1D yet but I am in the process of getting one.........and very excited about getting it
Neil
Mine is cracked too >:(
and mine is fine and in mint condition since day on (January 2017)...
Same crack here, wtf :-\
Just noticed my 10 day old 4116 camera has the same hairline crack. Bought from B&H. I will contact them but hate to return it knowing it might be the same with a replacement.
FWIW,
I contacted Hasselblad service through email. They responded very quickly. They requested a picture of the crack and a copy of sales receipt. Not sure what will happen but I did ask it they would send me the part and they declined as it would not be a warranted item if I did the repair. I will report what happens next. Thanks
I have communicated back and forth with Hasselblad in NJ and they have agreed to fix my SD door hinge under warranty. I will be shipping my X1D to them on Monday. I will let you know how it progresses. They said that they did have the "side doors" in stock for the repair. Thanks Bill
Honestly, I would not be interested in a warranty fix from Hasselblad until they have a replacement unit that wasn't so delicate and prone to damage. I don't ever remember putting ANY pressure AT ALL on my SD card door, and mine is cracked! If it is so delicate, and no one remembers putting enough pressure on it to break it, Hasselblad must reassure us that they have a new design that will be sturdy enough to survive normal usage. I have a feeling that most of us with the problem are very careful with our large investment in the camera and treat it with great care. At least, I know I do not abuse my camera in any way.
Greg
Quote from: BillW on January 06, 2018, 01:08:36 PM
I have communicated back and forth with Hasselblad in NJ and they have agreed to fix my SD door hinge under warranty. I will be shipping my X1D to them on Monday. I will let you know how it progresses. They said that they did have the "side doors" in stock for the repair. Thanks Bill
Are they paying for shipping?
Quote from: Imagecrazy on January 07, 2018, 05:05:15 AM
Quote from: BillW on January 06, 2018, 01:08:36 PM
I have communicated back and forth with Hasselblad in NJ and they have agreed to fix my SD door hinge under warranty. I will be shipping my X1D to them on Monday. I will let you know how it progresses. They said that they did have the "side doors" in stock for the repair. Thanks Bill
Are they paying for shipping?
They will pay for return shipping. I figure I would go ahead and get mine fixed and see what the next hinge did with the care I give my cameras. I think it is somewhat the pressure of the spring and design of that area of the hinge that makes it crack. we will see. Thanks Bill
Hasselblad received my X1D on Thursday the 11th. The tech support person I had been emailing with contacted me on Friday the 12th in the afternoon to let me know they had completed the repair and would ship it back to me on Monday. I was stunned to say the least. I have never had that kind of service on a camera before. If all goes well, I will have my X1D back next week. Will report what the outcome is. Thanks, Bill
Anyone know if the new bodies shipping from Hasselblad have the new part fitted ? My reseller wants me to bring my camera back and swap it for a new one, but I don't want to swap it out for the same thing.... and feel a little weird about swapping a 2 month old camera for a brand new one over this.
My concern is that Hasselblad may be repairing cameras with cracked hinges with exactly the same part as the ones that have cracked. Before I have my camera repaired, I want Hasselblad to assure us that the new part is stronger and will not break as easily as the flimsy one that came from the factory.
Greg
Quote from: Greg on January 15, 2018, 01:14:07 PM
My concern is that Hasselblad may be repairing cameras with cracked hinges with exactly the same part as the ones that have cracked. Before I have my camera repaired, I want Hasselblad to assure us that the new part is stronger and will not break as easily as the flimsy one that came from the factory.
Greg
I am not sure if the new part is better than the cracked one but I will have my camera back next Monday the 22nd. If it cracks again, I will send it back again. They either have an issue with their assembly procedure when manufactured or the spring is too stiff and pushes till the hinge breaks. It is strange that all of the cracked hinges are in the same place. Like a lot of issues reported on forums, there are a lot of folks that do not have any issues. I am hoping that there were a batch of bad door assembly's and this will take care of it. No manufacturer will release how many units they have produced and shipped and how many have had an issue.
The new part that will replace the SD card holder will NOT be of that black plastic anymore but from metal.
This has been posted on Facebook group already some time ago https://www.facebook.com/groups/HasselbladX1D/
John
Thanks a lot. It would have been reassuring if Hasselblad had communicated this, but alas, Hasselblad is Hasselblad.
Greg
Quote from: satijntje on January 17, 2018, 07:34:44 PM
The new part that will replace the SD card holder will NOT be of that black plastic anymore but from metal.
This has been posted on Facebook group already some time ago https://www.facebook.com/groups/HasselbladX1D/
John
Perhaps. But the photo does not show a
new part. The photo shows the
current camera construction. The plastic parts that crack are shown here with the red arrows. Sorry to burst your bubble.
Joe
(https://www.hasselbladdigitalforum.com/proxy.php?request=http%3A%2F%2Fwww.joecolson.com%2Fphotos%2FX1D%2520SD%2520Door.jpg&hash=1aab25ed68db4e20d0a552d9c0f3194128af4b06)
Indeed, Joe , you are right.
My mistake
Lets wait and see what Blad is going to offer
John
My repaired X1D is in shipping back to me. The repaired part is NOT metal according to the representative I have been communicating with. She said that if it were to crack again which she was not likely they would repair it again under warranty. I just need to get back my X1D and begin shooting again. I need to decide on my next lens. I want the zoom but might settle for a 30. I love this camera.
No crack here and no evidence of a "knit line". When plastic molds fill with molten plastic they typically do so from more than one direction. The 'meeting place' is called the knit line and it CAN be a weak point if the molten plastic has even the slightest difference in temperature. Obviously molds are engineered to heat, fill and release from the tool to produce a homogeneously formed part. Perpendicular holes are formed as pins move in (and out) as the mold opens and closes. Sharp, square areas next to a pin creates weak points. HB knows all this, duh, but I found out the hard way while inventing temperature recording electro-mechanical instrumentation. Quite an education. It's a shame, sorry gang.
Unfortunately when my repaired X1D arrived, the hinge was already cracked again and this time a both ends. My only option is to have them fix again. It is too late to return for a refund through B&H. I tried and they refused. Not happy. I cannot complain about Hasselblad as they have been very responsive and concerned. Even if they offered an exchange, what are the chances the exchanged camera will have the same issue.
Quote from: BillW on January 25, 2018, 02:59:41 AMUnfortunately when my repaired X1D arrived, the hinge was already cracked again and this time a both ends.
Bill, that's terrible. I wonder how could that be possible if they truly repaired your camera with a known-good replacement part. Let us know what you learn from Hasselblad.
Joe
Will do Joe.
Quote from: BillW on January 25, 2018, 02:59:41 AM
Unfortunately when my repaired X1D arrived, the hinge was already cracked again and this time a both ends. My only option is to have them fix again. It is too late to return for a refund through B&H. I tried and they refused. Not happy. I cannot complain about Hasselblad as they have been very responsive and concerned. Even if they offered an exchange, what are the chances the exchanged camera will have the same issue.
I have until next week to take my back to B&H, but I still want an X1D. So I took it back this past weekend and they pulled another one from inventory for me, and that one was also cracked out of the box. I wound up just taking my original one home. The returns guy pointed out that I have now experienced 2 out of 3 NIB already cracked, so even if he pulled a third one, he'd expect that at some point it too would crack. He offered to keep pulling them, but I didn't want to waste everyone's time. I think we just need to wait until a replacement part is widely available - which sort of sucks for an $11K body, but these kinds of things seem to happen frequently with first of a new kind bodies with many manufacturers. At least the firmware updates have been coming.
Very sorry to hear the replacement part has cracked already. Will just sit tight on mine until Hasselblad gets it right. If totally fails at the hinge, hoping camera will remain usable even if have to tape the door closed. But, this shouldn't be a problem. Am handling mine very gently. Please, Hasselblad, fix this.
My 2nd door hinge repair seems to be fine. Not sure if it is a new type of plastic and I have read about but I celebrated and bought a used 90 off eBay. It works great and now I am looking at at 30....!!!!
My door is also cracked; disappointing, I plan to continue shooting and hope that Hasselblad is able to remedy this minor point. What a wonderful camera!!! Great lenses and the photographs sell well. Grateful to own the camera and the four lenses.