Hello everyone,
I just got a H5D-40, so Im brand new in MF cameras and Im loving it. The thing is while im tethered sometimes the camera stops shooting and launches an ID 121:0 error. As I know, these MF cameras have some issues sometimes so I just take the battery out and put it again and it starts to work without problem. After I restart the camera it shoots 2 or 3 images in black and then keeps working. The real problem is that this error happens while im shooting like 10 or 20 pictures without stopping. It doesn't happen while Im shooting a little bit slowly. My concern is because when you shoot in advertising or with people you have to shoot a little bit faster. I just want to know if this error is normal, what causes it, what to do, etc. The camera has the last firmware.
Please help. Thank you so much!
I haven't seen that error, i'll look it up tomorrow and see what it says. What machine are you tethering to?
Quote from: NickT on August 08, 2016, 05:08:35 PM
I haven't seen that error, i'll look it up tomorrow and see what it says. What machine are you tethering to?
Hi NickT,
I was tethered to a Macbook Pro Retina 2,2Ghz and then I was tethered to an iMac. I thought it could be because I was shooting as fast as you can with the camera so I slowed down a little bit and it worked fine for a while until it showed up again. I hope it has nothing to do with the rate of shoots you do while you're shooting because it kinda sucks to be afraid of being shooting because it could appear the error again. By the way, both times I have been shooting with an 100mm HC.
Thank you for your response.
That error code doesn't seem to mean much :(. Check that contacts between the back and body, also lens and body are clean. Can you replicate the issue untethered?
Quote from: NickT on August 09, 2016, 12:39:02 PM
That error code doesn't seem to mean much :(. Check that contacts between the back and body, also lens and body are clean. Can you replicate the issue untethered?
This camera I bought it from Hasselblad Bron with not more than 2000 shots, it should be very clean. I have to shoot advertising tomorrow so I'll clean the contacts and try to shoot without tethering as fast as possible to discard if it's that. Should it have problems if I shoot a pic after pic in a "fast" rate? I mean I think it shouldn't, it's just the rate of shots the camera gives you.
Thank you Nick!
Yeah I have never seen a crash form shooting fast, (although I'm not a fast shooter) the camera will just say "busy" until the buffer clears. I'm going to ask someone at Hasselblad if they have come across this.
I do not remember the error code, but I had similar symptoms on my H5D-40 when it (or better: the battery) was new. It appeared when the (new) battery was below 35%. The error disappeared after I had my battery used and recharged 3-4 times. With my second battery, I had exactlx the same issue which disappeared after 3-4 recharge cycles.
The batteries definitely take a few charge/discharge cycles to come up to full capacity.
Hi guys!
I had test the camera a couple days, first working and today in a fashion shoot. I have some news with my beloved(?) H5D-40.
YERSTERDAY: I worked in a campaign in which I had some time between the shots so I went slower than always, I waited for the flashes to full charge and the image appear in the macbook screen. Everything worked well, the camera launched the error justo once so I think it might be because I overcharged the computer shooting too much. Now, I use a Macbook Pro Retina 2014 2.2ghz, 16gb RAM, no other programs open so it should work just fine. The bad news is that sometimes the camera didn't sync with the flashes, the images started to be underexposed (no flash sync), but at least didn't ruined everything and everybody was happy.
TODAY (here are the bad news): Today I shoot a fashion editorial just for test the camera in fashion. I don't know if you have the same problem but after shooting for a while the camera started to not sync with the flashes (again). I disconnected the camera from tethering and I had the same problem. I realized that the camera was a little hot so I decided to stop the shoots for a while and put something to cool the camera down. Then when I started to shoot again I made my thing, 20 o 30 pics and when I was ok with the model for change I shut down the camera and put some wind again to cool it down. The camera started to sync and everything worked perfectly until some point in which the camera started to be a little warm again and stop sync the flashes.
It really sucks to me because I change to Medium Format because I was not happy with the Canon or Nikon cameras and lenses, I wanted an upgrade in IQ and of course in my work, and it's not fare spending A LOT of money in this absolutely piece of beauty that doesn't works how it should. I mean, tomorrow I will go to work thinking that the camera is not going to work well again and I think it should stress everyone else just like it stresses me.
Please, HELP. I just want to know how to understand all of this. Thanks guys!
I have never come across a camera getting hot and not syncing. Saying that, electronics and heat... How are you syncing, wireless or wired?
I work with Profoto. Yesterday I worked with D1 units and today I worked with 8a generator. Both times with my Profoto Air Remote (wireless). I know, it sounds weird the idea of not syncing because of the camera getting hot because it has nothing to do with it but it was the solution that i figured it out: shooting a little bit -> turning off for a couple minutes -> turning on and shoot a little bit -> turning off.
Im gonna post tomorrow some screenshots.
Ever get static shocks in your studio? Just a thought...
Hi nainmaslun,
First things first, so we can advise you better and narrow down the possibilities, you need to run a checklist, starting with:
1- For your camera model, do you have latest firmware? I believe its [3.3.3/2.6.5R]
To do that: On your Camera Grip LCD click Menu button>Settings>System Status
it should read Firmware for Body/Mag (if you are using film)/VF - ViewFinder/ and Lens.
2- Are you using Hasselblads Supplied Firewire or a commercial cable. Because some commercial ones have been know to cause issues, see some of the topics discussed previously.
3- Are you using Compact Flash Cards with UDMA7, if so are they upto x1000. Don't use higher speeds just yet. For your H5D-40 these are more than sufficient. If not, go get a pair of 32 or 64GB Lexar, they are dirt cheap.
4- Is your laptop running Yosemite or ElCapitan.? Like wise plenty of discussions in threads on both
5- Which Phocus version are you running.?
6- Remember not to shoot in temperatures approaching 40˚C. And if you must as I was last week, hold a shade of it all the time to avoid direct sun light hitting it.
Awaiting your reply,
Good Luck
Hi Hassilistic! Thank you so much for your dedicated questions. Im going to answer below:
- FIRMWARE: Body: 3.3.3.1.1.5 - Im going to upload a photo so you can see the full detail.
- CABLE: Im using the Hasselblad cable that comes with the camera.
- CF: I use a 32gb Lexar 1066X
- LAPTOP: Yes, I use El Capitan.
- PHOCUS VERSION: I use the 3.0.2. I think it's the latest one.
- Cº: In Chile is winter right now but I have been shooting in controlled weather, like 20ºC.
Quote from: NickT on August 11, 2016, 06:06:31 PM
Ever get static shocks in your studio? Just a thought...
Mmm no I don't think so. In this studio are more photographers and they shoot without problems with Nikon, Canon and even Phase One.
Do you get the error code/crash when shooting un-tethered or just tethered?
Also thinking about this I think the sync issue and the euro are two unrelated issues.
Make sure the viewfinders properly seated, and that the contacts between it and the body are clean/undamaged. Also try using the PC socket on the side of the body to see if you can replicate the sync issue.
Quote from: NickT on August 12, 2016, 04:38:16 PM
Also thinking about this I think the sync issue and the euro are two unrelated issues.
Make sure the viewfinders properly seated, and that the contacts between it and the body are clean/undamaged. Also try using the PC socket on the side of the body to see if you can replicate the sync issue.
I haven't tried yet to shoot fast without tethering.
Im going to clean the contacts and try with another viewfinder I have from an H4D to discard that. By the way, I don't understand the second part, try to use the PC? What is that?
Sorry for being vague. I was referring to the PC socket on the side of the camera and using a wired sync cable to rule out the hotshoe.
I found your error, its an old one, one which should have been fixed with Firmware updates. In any case see these two reports from Hasselblad:
http://static.hasselblad.com/2014/11/Read-me_CB130308.pdf (http://static.hasselblad.com/2014/11/Read-me_CB130308.pdf)
http://static.hasselblad.com/2014/11/Read_me_-2_3_3_H4X.pdf (http://static.hasselblad.com/2014/11/Read_me_-2_3_3_H4X.pdf)
And follow Hasselblad Corrective Proceedures http://www.hasselblad.com/support/repairs/corrective-procedures (http://www.hasselblad.com/support/repairs/corrective-procedures).
This is a well know error it seems, so visit your nearest repair centre if all fails.
As for your answers above, everything checks out, that said, ElCapitan & Phocus 3 , both had some minor issues at start, which should, or will be ironed out soon.
We are anxious to know how it is going, as others maybe going through the same thing, so please share your findings, and let us know how everything is progressing.
Stay well,
Cheers,
Quote from: Hassilistic on August 12, 2016, 09:43:01 PM
I found your error, its an old one, one which should have fixed with Firmware updates. In any case see these two reports from Hasselblad:
http://static.hasselblad.com/2014/11/Read-me_CB130308.pdf (http://static.hasselblad.com/2014/11/Read-me_CB130308.pdf)
http://static.hasselblad.com/2014/11/Read_me_-2_3_3_H4X.pdf (http://static.hasselblad.com/2014/11/Read_me_-2_3_3_H4X.pdf)
And follow Hasselblad Corrective Proceedures http://www.hasselblad.com/support/repairs/corrective-procedures (http://www.hasselblad.com/support/repairs/corrective-procedures).
This is a well know error it seems, so visit your nearest repair centre if all fails.
As for your answers above, everything checks out, that said, ElCapitan & Phocus 3 , both had some minor issues at start, which should, or will be ironed out soon.
We are anxious to know how it is going, as others maybe going through the same thing, so please share your findings, and let us know how everything is progressing.
Stay well,
Cheers,
Thank you Hassilistic. I was watching the PDFs and I found that the firmware changes the error ID 121:X "restart back" to "restart camera". It means that the error it's still there but they just change the 'name' of the error, or am I wrong?. Second, I think if these error were solved with the newest firmwares it should be appearing in an H5D with latest firmware. Nonetheless Im going to follow the proceeders and let you all know it's working this. I also wrote to Hasselblad tech support informing my problem so Im waiting for their answer.
The problem is that I live in Chile and I have an official dealer here but I don't trust on him. I don't want to be misunderstood but here in Chile things sometimes doesn't work like in the US or Europe so all my chances right now are to make this camera work with all your help and Hasselblads before I have to send the camera to the US.
Hi everyone,
Im sorry I didn't posted for a while but I left the camera for a month and now I've been using it and testing it as well. I've been in contact with Hasselblad and they are monitoring every time I use the camera to know what happens each time. It's funny because I made a fashion editorial weeks ago and the camera worked just fine, even when I shoot like 400 photos, I just got the 121 error twice, which is very good with the experience that I had. Then I had this advertising assignment this week and the error showed up 5-6 times which wasn't that good because it cut the workflow with the models. They have made me a lot of questions, even if I shoot handheld or use tripod to see if maybe I do some movements that can make the camera doesn't work fine. Anyway, here's a funny fact from today:
SYNCING: I've told you guys that the camera sometimes doesn't sync that well after some time using it. I thought this could be because the camera gets warm and (i don't know why), it stops syncing with the flashes. The funny thing is that today i had to shoot some product photography so I connected the camera to a FireWire plug (I didn't use the adapter to Thunderbolt), and the camera didn't synced at all. I was using 1/250 so I changed it to 1/500 and then tested at 1/800 and... IT WORKED JUST FINE. Why? I have no idea, maybe you can tell me.
The bad thing is that after this assignment I tested the camera firing shot after shot so I can se at what point the error was going to show and it did. The good thing is that I recorded this so if you like, you can download the video here: https://we.tl/Ltc1h6caG9
Tell me what you think.
Hi Nainmaslun,
Sorry to hear your camera issue still pending repair, I watched the video twice and can't see why it keeps happening. When I got my camera new, it had several bugs that I didn't care to remember, just simply restarted everytime and kept going, but all of these went away as soon as I installed the firmware updates, and never again, the camera just works flawlessly now (knock on wood).
That said, I am still on Yosemite OS, and using Phocus 2.9., I also never pressed my camera to shoot that hard, usually not more than 5 shots in a row. Then again, I don't shoot fashion, so its not the same. ;)
Good luck,