Firmware 1.17.2 - Bricked my lens !!

[elwood]

I just wanted it to try out the new firmware but I think made a big mistake.

As a Leica user, I never or nearly ever used autofocus, except with my Leica Q few times.

Well I after the last update, my lens seems to be blocked all the way out.
I tried the new tiny focus points and it made a noise, like if it was struggling to get to focus.

Since then, I cannot focus no more. AF nor MF is working.

Any clue?

I removed the battery, the lens but still blocked.

I knew autofocus wasn't made for me 

[satijntje]

Well, that is a bad thing you are reporting here.
I hope it is not the same issue that Leica had with their firmware update when the AF engine in the S2 lenses broke down.
I have used the X1D camera today with the electronical shutter and also found a few things that are not right.

Another user reported that the autopower off did not work and his camera was rather warm when taking it out of the bag.

So some homework to be done by the guys over there in Sweden!

John

p.s. After reading your story here, I went back to 1.17.0 (yes this is possible!) as I do not want to take the risk of damaging my lens!

[elwood]

Well, that is a bad thing you are reporting here.
I hope it is not the same issue that Leica had with their firmware update when the AF engine in the S2 lenses broke down.
I have used the X1D camera today with the electronical shutter and also found a few things that are not right.

Another user reported that the autopower off did not work and his camera was rather warm when taking it out of the bag.

So some homework to be done by the guys over there in Sweden!

John

p.s. After reading your story here, I went back to 1.17.0 (yes this is possible!) as I do not want to take the risk of damaging my lens!

Thanks John

I tried to roll back to 1.17.0 but same problem here.

The lens seems to be jammed. There's no movement and nothing happened whether I press half way the shutter button or manually focus it.

Here's a video I just made. Hopefully it will help

https://www.dropbox.com/s/dcvww0dgusymab5/Hasselblad%20X1D%20Focusing%20problem.m4v?dl=0

[JimBrennan]

Did you try taking the lens off and remounting it?

My update works fine on the 45mm

[elwood]

Did you try taking the lens off and remounting it?

My update works fine on the 45mm

Yes I did it a few times.

I only have the 45mm so I can't test with another lens 

[JimBrennan]

So sorry Elwood. Don't Panic!
Did you re-update the lens firmware?

[elwood]

So sorry Elwood. Don't Panic!
Did you re-update the lens firmware?

I did re-update both, body and lens.

I can hear a little noise whenever I try focusing manually but nothing moves.

Lucky me I've another dji's toy to play with   

[cementjungle]

I just wanted it to try out the new firmware but I think made a big mistake.

As a Leica user, I never or nearly ever used autofocus, except with my Leica Q few times.

Well I after the last update, my lens seems to be blocked all the way out.
I tried the new tiny focus points and it made a noise, like if it was struggling to get to focus.

Since then, I cannot focus no more. AF nor MF is working.

Any clue?

I removed the battery, the lens but still blocked.

I knew autofocus wasn't made for me 

That's pretty frightening for sure.

Out of curiosity, is your 45 lens an early one, or did you get it more recently?
I don't know if they're all the same, or if they have made adjustments along the way.... it seems they have with the bodies at least.

[elwood]

I just wanted it to try out the new firmware but I think made a big mistake.

As a Leica user, I never or nearly ever used autofocus, except with my Leica Q few times.

Well I after the last update, my lens seems to be blocked all the way out.
I tried the new tiny focus points and it made a noise, like if it was struggling to get to focus.

Since then, I cannot focus no more. AF nor MF is working.

Any clue?

I removed the battery, the lens but still blocked.

I knew autofocus wasn't made for me 

That's pretty frightening for sure.

Out of curiosity, is your 45 lens an early one, or did you get it more recently?
I don't know if they're all the same, or if they have made adjustments along the way.... it seems they have with the bodies at least.

Is there a way to know it ?
I bought both body and lens 3 weeks ago

I haven't had the chance to shoot it that much yet as we had a shitty weather in Paris and I was waiting for my Lee filters kit.

To me it looks like I have to send it back to Hasselblad as the lens is not responding at all. I can't even focus nor take any picture.
What a mess!!

But still in love this camera. Can't wait to travel the world 

How can I get in touch with Hasselblad ? Is there any contact in France?

[cementjungle]

I just wanted it to try out the new firmware but I think made a big mistake.

As a Leica user, I never or nearly ever used autofocus, except with my Leica Q few times.

Well I after the last update, my lens seems to be blocked all the way out.
I tried the new tiny focus points and it made a noise, like if it was struggling to get to focus.

Since then, I cannot focus no more. AF nor MF is working.

Any clue?

I removed the battery, the lens but still blocked.

I knew autofocus wasn't made for me 

That's pretty frightening for sure.

Out of curiosity, is your 45 lens an early one, or did you get it more recently?
I don't know if they're all the same, or if they have made adjustments along the way.... it seems they have with the bodies at least.

Is there a way to know it ?
I bought both body and lens 3 weeks ago

I haven't had the chance to shoot it that much yet as we had a shitty weather in Paris and I was waiting for my Lee filters kit.

To me it looks like I have to send it back to Hasselblad as the lens is not responding at all. I can't even focus nor take any picture.
What a mess!!

But still in love this camera. Can't wait to travel the world 

How can I get in touch with Hasselblad ? Is there any contact in France?

Hasselblad France SAS

5 Passage Piver
75011 PARIS
France

Phone +33-1-55 28 93 10
Fax +33 1 55 28 36 28
info@hasselblad.fr

[elwood]

I just wanted it to try out the new firmware but I think made a big mistake.

As a Leica user, I never or nearly ever used autofocus, except with my Leica Q few times.

Well I after the last update, my lens seems to be blocked all the way out.
I tried the new tiny focus points and it made a noise, like if it was struggling to get to focus.

Since then, I cannot focus no more. AF nor MF is working.

Any clue?

I removed the battery, the lens but still blocked.

I knew autofocus wasn't made for me 

That's pretty frightening for sure.

Out of curiosity, is your 45 lens an early one, or did you get it more recently?
I don't know if they're all the same, or if they have made adjustments along the way.... it seems they have with the bodies at least.

Is there a way to know it ?
I bought both body and lens 3 weeks ago

I haven't had the chance to shoot it that much yet as we had a shitty weather in Paris and I was waiting for my Lee filters kit.

To me it looks like I have to send it back to Hasselblad as the lens is not responding at all. I can't even focus nor take any picture.
What a mess!!

But still in love this camera. Can't wait to travel the world 

How can I get in touch with Hasselblad ? Is there any contact in France?

Hasselblad France SAS

5 Passage Piver
75011 PARIS
France

Phone +33-1-55 28 93 10
Fax +33 1 55 28 36 28
info@hasselblad.fr

Thanks I'll send them an email

[elwood]

I sent them an email early this morning (6am Paris time) and got already an answer.

Pretty impressed by their service, so far so good.
Leica might take note

I'll keep you guys informed

[satijntje]

The time needed for answering and repairment is important, not the time needed for answering only 

[elwood]

The time needed for answering and repairment is important, not the time needed for answering only 

Hopefully they will be fast. I tried what they told me but it did not solve my issue

[cementjungle]

The time needed for answering and repairment is important, not the time needed for answering only 

Hopefully they will be fast. I tried what they told me but it did not solve my issue

Too bad there's not another lens around so you can at least see if the issue is with the camera or the lens