front and rear dial problem

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mkerouac


hcubell

Where does it show that?
Thanks.

mkerouac

Quote from: hcubell on July 12, 2017, 05:01:38 AM
Where does it show that?
Thanks.

I just extrapolated from the delivery date.  At that time the units were hitting the US about 30-45 days after production.  So a January delivery is basically a Dec build. 

Cliff S

Mine was received June 7 this year. 4116 edition. Dials are fine. I have about 1000 shots.

HBIEVP

Quote from: rent on June 12, 2017, 12:30:50 PM
Is anyone also experiencing problems with the front and rear dials? When I turn them, either directions, the numbers (aperture or shutter) jump around. Sometimes they'll go to the next stop after several clicks; sometimes they'll jump to the next stop in opposite direction.

I have not updated to the latest mini firmware (the one that fixes the no card problem). The dial problem appears to be getting worse after several months of use. I'm hoping it's not a hardware issue.

All,

In some cases, Firmware 1.17 does not addressed the sporadic scroll wheel issue, anyone experiencing this issue need to contact HBI Service at techsupport@hasselbladbron.com

Thanks,

Eric Peterson
Field Sales Specialist
Hasselblad Bron, Inc.

thomasvr71

I sent my X1D to the Hasselblad Assistance Center in Italy (LTR) las wednesday and i received it back yesterday with the problem solved (dial changed). Now it works 100% perfectly. A very good experience as regards the assistance, with a very fast reparation and with all the information sent to me by email.

NickT

Interesting. It seems to me that Hasselblad are really getting on top of service issues.

Nick-T typing at you from Flexframe's secret location under a Volcano

satijntje

I am surprised by the short repair times.
It seems that the dial problem is solved at national level and not in Gothenburg.
Very good for the users!
John

pahciao

My camera developed this problem too since June. I have been putting it off, but sending it in on Tuesday. Going back to Sweden for the repair as Singapore can't fix anything. Going to be out for 4-6 weeks.

Ario

As far as I know there is a repair kit made available to all the authorised repair centers.

pahciao

Thanks.
Singapore is not a repair centre, I suspect. There is an authorised distributor, but nobody trained to do repairs per se. It is ok, camera might be homesick and acting up  ;D
I'll shoot with some of the neglected gear while it is gone.  ;)

Price of being on the bleeding edge. Hopefully Hasselblad gets quality back up soon. I have not had good experience with Hasselblad recently.

wjcordier

I purchased an X1D from B&H Photo on about 27 July, but returned it for a swap just three days later because of the faulty grip dials (especially the front dial).  B&H was prompt about this.  But alas, as luck would have it, the dials on the replacement camera were also faulty.  So I returned it too, this time for a refund.  Bummer, because I really love the camera otherwise.

If I can somehow find a new unit with dials that function properly, then I will promptly purchase it!

SrMi

Quote from: wjcordier on August 12, 2017, 10:27:35 PM
I purchased an X1D from B&H Photo on about 27 July, but returned it for a swap just three days later because of the faulty grip dials (especially the front dial).  B&H was prompt about this.  But alas, as luck would have it, the dials on the replacement camera were also faulty.  So I returned it too, this time for a refund.  Bummer, because I really love the camera otherwise.

If I can somehow find a new unit with dials that function properly, then I will promptly purchase it!

I suggest purchasing X1D from a local dealer. While I have mostly positive experience with B&H, they also kept sending me defective units (Leica SL 90-280mm lens) after I returned one.

KeithL

Quote from: galoubet on August 14, 2017, 08:36:59 PM
I got my camera body back this morning (early, 8.30am!). The scroll wheel dials have been repaired and work just fine. They feel as different as chalk and cheese compared with what they were like beforehand. Every click feels positive. Wonderful. I'm really pleased. And the turnaround was barely 3 working days from pick-up to return (5 days in total because of the weekend). As I mentioned before, I can't fault Hasselblad's service. It's just a shame their quality control is a rather naff.

Great service!

Unfortunately quality control issues aren't exclusive to Hasselblad.

Ario

The Quality Control is now the responsibility of the customers, easier and cheaper.  :)