front and rear dial problem

[pahciao]

Mine went off to Sweden today. Let's see how long it takes. Initial estimate is 4-6 weeks.

[mkerouac]

My X1D came back today.  About 10 day turnaround including 3 days to ship.  I'm very happy with the quality of communication and the Quality of service.  The dials work and feel better than when they came out of the box new.  The force to move the wheels is just right. 

[wjcordier]

I ordered & received a new X1D-50 from B&H last week; the front & rear grip dials on this unit function properly.  I am very happy with the camera!

[pahciao]

My X1D returned from Sweden yesterday. Turnaround time 3 weeks and a bit. A few logic boards replaced. Camera is back functioning well. 

[jcheld]

I had the same problem described here.  I contacted Hasselblad and got the following instructions which fixed the issue (I have the latest firmware installed):

Remove the battery from the camera and remove any SD cards that are in the camera.  Remove the lens and put on the front body cap.  Reinsert the battery and follow the steps below:

1.  Turn the camera on
2.  Press the Menu button
3.  Tap the cog wheel
4.  Scroll to About
5.  Tap on the firmware version 5 times and a message will appear:  Additional functions now available in the service menu
6.  Press Menu button
7.  Tap the cog wheel
8.  Scroll to Service
9.  Scroll down and tap on Scroll Wheel Handling
10. Change the setting from Original to Adjusted.

[jcheld]

Those instructions were provided by Hasselblad service U.S.

[ChrisL]

You can do all those things without removing the lens, battery and cards. So I wonder why it was necessary to remove them? Quite intriguing.

I would suspect that other items in the "hidden" service menu interact with the lens and card so to avoid a potential problem if miss-selected in the menu they are removed (from harms way). The Leica M8 had/has a similar menu with a number of technical items as well as the useful ones to an end user.

[HBIEVP]

ChrisL,

The safe guard is the camera system can easily be returned to Default Setting in the Service Menu.

Sincerely,

Eric Peterson
Field Sales Specialist
Hasselblad

[satijntje]

I had a similar problem with both front and back scrolling wheels
Not always, but e.g. every 6th next time 15th then 10 th click the camera would not recognize react to the click.
I have changed the scroll wheel handling from normal to adjusted with the 10 points procedure and now the problem indeed disappeared!

Well done HB, my camera does not need to make a trip to Scandinavia!

John!

[siddhaarta]

That is interesting ... and confusing.

I understood from some posts that the problem is hardware-related. It seems it is not, or at least sometimes not.

So this means all X1D owners should/could make this change in the hidden menu, without harm, or is this not recommended?

[satijntje]

I think it is indeed a hardware problem, but the sensitivity of the scrolling wheels can be changed in a way that the problem does not occur.

[HBIEVP]

That is interesting ... and confusing.

I understood from some posts that the problem is hardware-related. It seems it is not, or at least sometimes not.

So this means all X1D owners should/could make this change in the hidden menu, without harm, or is this not recommended?

Siddaarta,

In some cases, neither firmware or the new service menu adjustment will rectify this issue; if so, please contact technical support regarding at techsupport@hasselbladbron.com.

Sincerely,

Eric Peterson
Field Sales Specialist
Hasselblad

[satijntje]

I find it really fantastic that a HB representative is active here in this forum, and answers questions.
Well done HB! (this is my third thanks today to HB).

John

[siddhaarta]

I am also very thankful for HB input, although I am not located in the US.

In my case I have the problem occasionally, nothing what bothered me, but if this will be getting worse, I am sure worried.

Problem is that I am currently in South America (bought the camera in Germany). I will be in Germany end of the year but only for a short time.

Hasselblad should be a little be more transparent on this issue if e.g. a recall is necessary.

[NickT]

I find it really fantastic that a HB representative is active here in this forum, and answers questions.
Well done HB! (this is my third thanks today to HB).

John

Yes we are very lucky to have Eric here, thanks Eric!