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Author Topic: Sending the camera to Denmark  (Read 820 times)
mauro risch
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« on: October 27, 2009, 04:37:47 PM »
I'm about to pack the H2D-39 to be sent to Denmark.
It stopped shooting tethered and to card.
Probably the firewire connection went down.
Red light in the back, all times.
What should I send with the camera and back?
Send it through the dealer?
Anybody with any advise?
Papers, forms, invoices?
Thanks.

Mauro
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NickT
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« Reply #1 on: October 27, 2009, 06:10:24 PM »
Mauro
Your dealer will need to get an RMA (returned merchandise authorisation) from Denmark before you send it off (through the dealer).
Nick-T
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mauro risch
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« Reply #2 on: October 28, 2009, 07:24:23 PM »
Thanks Nick,

How do I get this?

Cheers,

Mauro
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Jeff
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« Reply #3 on: October 28, 2009, 07:44:14 PM »
Mauro,

+61 2 9552 8300 and ask for Colin Johnston, or Kennedy in Melbourne. Colin will sort it out. Its much better talking to the organ grinder.
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Cheers,

Jeff
mauro risch
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« Reply #4 on: October 28, 2009, 08:54:24 PM »
Nick,

Just got everything from the guys at CR Kennedy in Melbourne.
Damon was great. I'm pretty impressed with the customer support.
Thanks mate.
Cheeers
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